Emergency Calls: 911 versus 311

911:  Call 911 to report an emergency involving: any crime, medical situation, fire, or
hazardous material incident that is in progress; or any crime that has just occurred and if the suspect is still on the scene, or if there is a possibility of apprehension; and any personal injury accident or any accident including any of the above situations.

311:  Call 311 to report non-emergency City service needs, check the status of previous service requests, obtain information regarding City programs or events, and file non-emergency police reports.

Tips for Calling 911 and 311

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